Is it fixed

If you follow me on Twitter, Plurk, or Facebook you know that I am not a fan of AT&T.  They unfortunately are the only internet provider we can get that is affordable in the apartments we live in.  We have had Uverse service with them for the past two years and over that time have had about 20 techs come out trying to figure out why we drop service.  Our service, including both TV and internet will go down on average 20 times a day.  It is usually when we are watching a really good show or trying to do something important on-line.  We finally had enough and called today to cancel our TV service.  Why am I paying $80 a month when my service is down so often.  We don't need cable that bad, so we decided to just drop it.  We do however need the internet.  Chris got on and talked, or griped, to a tech support guy and yet again they sent out another tech.  But this one was different.  He check something none of the other guys had checked and found that the electricity in this apartment is not grounded correctly and that is causing issues with our modem.  WOW! Really?  Why didn't anyone ever check that before?  So how did he fix it?

What is this? Well I don't exactly know.  All I know is that it is a battery back up system.  Some how it grounds our power so that our modem will no get errors.  That's all that matters!  The technician, Blake, said that in the past 48 hours there had not been a 15 minute span where we didn't get an error.  He hooked this bad boy up and went over 30 minutes without issue.  As far as I can tell, we have not lost service since then.  Chris asked me if we wanted to call and add cable back on but I feel that we should just save that money.  I can watch any shows I miss on-line.  Hulu is awesome for stuff like that!  I hope this fixes the issues....we are in constant search of an internet replacement just in case.

If this does turn out to be the problem, it isn't ATT's fault.  It is the wiring in this old apartment.  But it is however AT&T's fault that it took 20 guys to figure this out.  Blake doesn't even work here.  He is from Austin and came down to help them out because they are short handed.  I'm glad Blake came!